Refund policy

At The Gulf Kart, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition as received
Be unused and unworn
Include all original tags and packaging
Be accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, please contact us at:

Email: sharqe121@gmail.com

Return Address:

The Gulf Kart
23 Street, Mangaf KW-AH
Kuwait

If your return is approved, we will provide instructions on how and where to send your item. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

If you have any questions regarding returns, you can always reach us at sharqe121@gmail.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

Personalized or custom-made products
Perishable goods
Personal care and hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards
Clearance or sale items

If you're unsure whether your item is eligible for return, please contact our support team before submitting your request.

Exchanges

The quickest way to exchange an item is to return the original product (once approved) and place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it without providing a reason.

Returned items must be unused, in their original condition and packaging, with all tags attached and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: sharqe121@gmail.com